Capital One Virtual Management Account

To request and utilize a Virtual Management Account for your escrow holdings with Capital One, you must onboard onto their specialized treasury module named Capital One Escrow Express℠. This system operates directly inside your existing Capital One Intellix Treasury Portal. Capital One +3

Rather than provisioning traditional physical bank accounts for each family client, Escrow Express gives your family office 24/7 self-service authority to spin up and tear down unlimited Virtual Escrow Sub-Accountsprogrammatically or via the portal dashboard under a singular physical Escrow Master Account. Capital One +2

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1. Step-by-Step Onboarding Process

Step 1: Submit Enrollment Request to Treasury Service Support

Because Virtual Account Management (VAM) for escrow involves regulatory sub-ledger compliance, you cannot activate it via a standard self-service button if it is not already on your contract. Your company’s Intellix Client Administrator must formally request enrollment: Capital One +2

• Via Email: Send a structured request to TMHelp@capitalone.com.
• Via Phone: Call the Treasury Management Client Service team at 866-632-8888 (Option 2).
• Specify in your request: “We need to activate the Escrow Express module and link it to our physical Commercial Escrow Master Account.” Google Play

Step 2: Assign Administrative Permissions inside Intellix

Once Capital One activates the entitlement on your master account, your internal Intellix Administrator must assign user privileges: Capital One +1

1. Log into the portal at Intellix Commercial Login.
2. Navigate to Administration $\to$→Manage Roles (or Manage Users).
3. Select your core operations team role and enable the Bank Accounts data permission for your Escrow Master Account.
4. Check the six distinct Capital One Escrow Express Functional Permissions (e.g., Open Sub-Account, Allocate Funds, Close Sub-Account, View Reports). Capital One +2

Step 3: Access the Virtual Escrow Management Dashboard

With permissions live, the platform appears directly in your treasury workspace: Capital One

1. Refresh your dashboard and go to the top Services menu.
2. Under the newly added dropdown menu, select Escrow Express $\to$→ Master Accounts List.
3. Click your physical Master Account to view your unallocated balances and your network of virtual client sub-accounts. Capital One +1

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2. Operationalizing the Virtual Escrow Workflow

Once onboarded, your AWS database integration or your manual treasury desk handles funds movement using an “Unallocated Pool” clearing method: Capital One +1

             [ Physical Inbound Wire or ACH Deposit ]
                               │
                               ▼
            ┌──────────────────────────────────────┐
            │    Physical Escrow Master Account    │
            │        (Holds Consolidated Cash)     │
            └──────────────────┬───────────────────┘
                               │
               Sub-Ledger Allocation (Intellix / API)
                               │
                               ▼
            ┌──────────────────────────────────────┐
            │   Virtual Escrow Sub-Account Node    │
            │     (Allocated to Specific Client)   │
            └──────────────────────────────────────┘

• Allocating Funds: When loan drawdowns or real-world asset principal deposits land in your physical Escrow Master Account, they show up as an “Unallocated Balance”. In Intellix, you select Transactions $\to$→Allocate Funds – Create Escrow Account, type in the client’s unique identifying tax number (EIN/W-9 details), and assign the virtual funds partition.
• Automated Disbursing / Sweeping: To move money out to a family client’s business account, select Transfer Funds. The platform draws down the specific virtual sub-account node, passes it back through the master DDA, and wires or ACHs it instantly to the client destination.
• Compliance and Tax Automation: The primary benefit of using Escrow Express is that Capital Oneautomatically calculates interest allocations per virtual sub-account and natively generates system-wide 1099 tax statements at year-end, minimizing family office accounting overhead. Capital One +3

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If your setup is ready to go, let me know:

• Would you like the corresponding ISO 20022 XML formats (pain.001 with explicit escrow mapping parameters) to automate creating these virtual sub-accounts directly from your AWS MySQL backend?
• Do you need assistance setting up Dual Control constraintsinside Intellix so one family officer can initiate an escrow allocation but a second must approve it?