If you are not entirely satisfied with your purchase, we are here to help.
1- Returns
A. Intangible Return
An Intangible return is the return of clients in cash or credit if entirely unsatisfied with service preformed.
B. Tangible Returns
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, it must be unused, in the same condition that you received it, and in the original packaging.
- Please include the receipt or proof of purchase with your return.
2. Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable.
4. Exclusions / Final Sale Items
- “Gift cards, personalized items, and certified service preformed.”
5. Damaged/Defective Items
- If you received a damaged or defective product, please contact us immediately at support@hillscott.org for a replacement or refund at no extra cost to you.
6. Contact Us
If you have any questions on how to return your item to us, contact us: mail@mailhillscott-com
